How can we help?

Rareté follows brand websites, sales at major stores and resale dealers, and messages you when the piece you want is back on sale or gets cheaper. We sell nothing ourselves: every message links straight to the store.

Find it in the catalog and tap “Follow in Telegram”: the bot opens, no sign-up needed. In the bot you can also just type a name, for example Evelyne or Extra Pouch. Without Telegram, sign in on the site by email and choose where messages go: email or browser notifications.

Hermès blocks automated checks of its pages. Right now we can reliably check only the US, and the site often serves a copy of the page up to an hour old. Other countries are marked “not checked right now”; if you follow them, there is nothing to change: messages resume on their own.

We check each store on its own schedule: most brand sites every 10–30 minutes, Hermès every 5 minutes (every 90 seconds on Pro), sale stores every hour, Net-a-Porter, Mr Porter and Eraldo every 4 hours, resale every 15–120 minutes. Once we spot a change, the message usually goes out in under a minute. Hermès messages on Free arrive 15 minutes later.

Most often the piece simply hasn’t come back. Other reasons: you chose a country we don’t check right now; the piece was already on sale when you started following it; quiet hours or a pause are on; the price is above your limit; on Free, Hermès messages arrive 15 minutes later.

Rare pieces sell out in minutes, and we check stores on a schedule. We message you as soon as we see it, but we can’t guarantee the piece will wait.

Under a message about your piece in Telegram there are pause buttons: for 24 hours and for 7 days. For everything at once, send /stop to the bot: pause for 7 days or turn off completely. To remove a piece, open My pieces. For quiet nights, set quiet hours in your profile or send /quiet 23-8 to the bot. Every email about a piece has an unsubscribe link.

Free: up to 3 pieces (+1 for each friend you invite, up to +5), all brands and countries; Hermès with a 15-minute delay. Pro: no limit, Hermès with no delay and checked every 90 seconds. Pro trial: 7 days free, once, no card. Buyer: a client list and a find card to forward. Agency: the same for a team of up to 5 people. Details on the Pricing page.

For now, with Telegram Stars in the bot: Pro 650 ⭐, Buyer 2,300 ⭐, Agency 6,500 ⭐ for 30 days, no auto-renewal. Card payments are coming soon. You can get a refund within 14 days: write to support. Details on the Refunds page.

The bot and the site are separate entry points. Sign in on the site by email and link Telegram in your profile: pieces from the bot appear on the site, and pieces from the site start arriving in the bot.

No, Rareté is an independent service. You can delete your account with all its data in your profile, with the «Delete account» button. If something doesn’t work, write to hello@rarete.net or to support in Telegram.